SHIPPING POLICY

Shipping Policy

 

📦 SHIPPING POLICY

Thank you for choosing uBuySA. We are committed to delivering your orders quickly and securely across South Africa. Please find our shipping guidelines and estimated timelines below.

DOMESTIC SHIPPING ONLY

  • Exclusively South Africa: We currently only support shipping within South African borders. We do not offer international shipping at this time.

  • Courier Service: To ensure your peace of mind, all orders are sent via reliable door-to-door courier services. Every parcel is fully trackable.

⏱️ PROCESSING & DISPATCH

Before your parcel hits the road, our team works hard to get it ready:

  • Preparation Time: Usually 1 to 3 working days. This includes order verification, quality checks, and packaging.

  • Cut-off Times: Orders placed on weekends or public holidays will be processed on the next business day.

🚚 ESTIMATED DELIVERY TIMES

The total time to receive your order depends on the warehouse origin and your location.

1. Local Warehouse Shipping

Items stocked locally in South Africa.

Destination Delivery Timeline
Gauteng (JHB & PTA) 1 - 2 Business Days
Other Major Cities 2 - 3 Business Days
Remote Areas & Farms 3 - 5 Business Days

2. Overseas Warehouse Shipping

For exclusive international products shipped directly to you.

Destination Delivery Timeline
 Gauteng (JHB & PTA) 7 - 12 Business Days
Other Major Cities 7 - 15 Business Days
 Outlying Areas & Farms 10 - 20 Business Days

  • Delivery Estimates: Times vary depending on the destination and current Customs procedures.

  • Fast-Tracked: We do everything in our power to ensure your order clears customs swiftly.

  • Details: Precise shipping rates and estimated arrivals are calculated live on your Shopping Cart page.

📍 MANAGING YOUR ADDRESS

  • Pre-Shipment: You may update your delivery address at any time before your order is dispatched. Simply go to 'Account Details' to edit your info.

  • Post-Shipment: Once a shipment has been released to the courier, the address cannot be modified. Please ensure your details are 100% accurate at checkout.

💬 WE’RE HERE TO HELP

If you have any questions regarding your delivery or need further information, please don't hesitate to reach out:

  • Email: [hello@ubuysa.com]

  • Support Hours: Monday – Friday | 08:00 – 17:00

Note: Shipping times are estimates provided by our couriers. While we strive for punctuality, delivery may occasionally be affected by factors beyond our control, such as extreme weather or port delays.