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Last Updated: December 2025

At uBuySA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and purchase our products.

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1. INFORMATION WE COLLECT

To provide you with a seamless shopping experience, we collect the following information:

• Personal Identifiers: Name, shipping address, billing address, email address, and phone number.

• Payment Information: Payment details are processed securely via our third-party payment gateways. We do not store your credit card numbers on our servers.

• Technical Data: IP address, browser type, and cookies to improve website functionality and your shopping experience.

2. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

• Order Fulfillment: Processing payments, arranging shipping, and providing order confirmations.

• Customer Support: Responding to your inquiries and handling returns or exchanges.

• Marketing: With your consent, we may send you updates about new products and exclusive promotions. You can opt-out at any time.

• Security: To detect and prevent fraudulent transactions.

3. DATA SHARING & THIRD PARTIES

We only share your information with trusted partners necessary to complete your order:

• Courier Services: To deliver your packages to your doorstep.

• Payment Processors: To ensure secure and encrypted financial transactions.

• Warehouse Partners: Specifically for products shipped from our Overseas Warehouse, to ensure accurate dispatch.

Note: We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. COOKIES

Our website uses "cookies" to enhance your browsing experience. Cookies allow us to remember the items in your cart and understand your preferences for future visits. You can choose to disable cookies through your browser settings, though this may affect some website features.

5. YOUR RIGHTS (POPIA COMPLIANCE)

As a customer in South Africa, you have the right to:

• Access the personal information we hold about you.

• Request the correction of inaccurate data.

• Request the deletion of your data (where applicable).

• Object to the use of your data for direct marketing.

6. DATA SECURITY

We implement a variety of security measures, including SSL (Secure Socket Layer) encryption, to maintain the safety of your personal information. Your data is stored on secure networks and is only accessible by a limited number of persons who have special access rights.

7. CONTACT US

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to our Information Officer:

• Email: hello@ubuysa.com