RETURN & EXCHANGE

RETURN & EXCHANGE

 

📦 30-Day Return Policy

We want you to be satisfied with your purchase. You have 30 days after receiving your item to request a return.

✅ Eligibility Criteria

To ensure your return is accepted, please confirm the item meets the following conditions:

  • Condition: The item must be in the same condition as received (unworn/unused).

  • Packaging: Must include all original tags and packaging.

  • Proof: You must provide the receipt or proof of purchase.

🚀 How to Start a Return

  1. Contact Us: Email us at hello@ubuysa.com to request a return.

  2. Receive Label: If accepted, we will send you a return shipping label and specific instructions.

  3. Ship Item: Follow the instructions provided to send your package.

Note: Items sent back without a prior return request will not be accepted.

⚠️ Special Cases & Issues

  • Damages/Defects: Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item.

  • Exchanges: The fastest way to get a new item is to return the original and place a separate purchase for the replacement.

🚫 Non-Returnable Items

The following items are not eligible for return:

Category Examples
Perishables Food, flowers, or plants
Customized Special orders or personalized items
Personal Care Beauty products
Hazardous Flammable liquids, gases, or hazardous materials
Final Sale Sale items and Gift Cards

💰 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Approved: Refunds are processed automatically to your original payment method.

  • Processing Time: Please keep in mind that banks or credit card companies may take additional time to post the refund to your account.